Credits are EarMaster Cloud’s own currency, with which you can pay for student and teacher access to the EarMaster software and App.

In EarMaster Cloud’s terminology, a user whose access to the EarMaster software and App is managed by a school Admin is called an Internal user. On the other hand, a user who pays for and manages his own access to EarMaster with a personal monthly or yearly subscription is called an External user.

You can identify the different types of users by looking at the “LICENSE” column in the Manage Users section of your Admin dashboard:

  • = Internal user with license: has access to the software and app + data syncing
  • = Internal user without license: has data syncing only
  • = External user: pays for license and data syncing on a private basis

INTERNAL USERS WITH LICENSE

Only internal users consume credits (as opposed to external users). So, as long as you have zero internal user in your account, you are consuming zero credit. But as soon as there are internal users (students or teachers) in your account, you are using your EarMaster Cloud credits.

An internal user with license is granted access to the EarMaster software and App, as opposed to an internal user without license whose data is synced in the cloud but isn't grated access to the EarMaster software and app by the school.

The rate at which your credits are consumed depends on the number of internal users with license in your account.

One user with license will consume:

  • 0.0027 credit in 1 day (1 credit divided by 365 days)
  • 0.0833 credit in 1 month (1 credit divided by 12 months)
  • 0.5 credit in 6 months (1 credit divided by 2 half-years)
  • 1 credit in 1 year

So, if you have 10 users with license in your account, you will be consuming:

  • 0.027 credit per day (0.0027 x 10)
  • 0.833 credit per month (0.0833 x 10)
  • 5 credits per half-year (0.5 x 10)
  • 10 credit per year (1 x 10)

Credits are not tied to specific users: you are free to add and remove students and teachers as many times as you want anytime you want. This will simply update instantly the rate at which your credits are consumed.

If you need to add 5 extra students after 3 months, you can simply add those new students to your account. As a consequence, you will have 15 users in total and, following the calculations shown above, you will now consume:

  • 0.027 + 0.0135 = 0.0405 credit per day
  • 0.833 + 0.4165 = 1.2495 credit per month
  • 5 + 2.5 = 7.5 credits per half-year
  • 15 credits per year

The class feature has no incidence on credits: you can enroll or remove students and teachers to and from as many classes as you want in your account, this will not affect your credit consumption.

INTERNAL USERS WITHOUT LICENSE

An internal user without license consumes 1/10 (one tenth) or a credit per year, as opposed to a user with a license who consumes 1 credit per year.

There are a few situations in which unassigning a user’s license is a good option:

  • You need to retain access to a former student’s results and statistics.
    Deleting a user removes all his/her traces from your account instantly. But if you need to retain access to that user’s results and statistics before deleting him/her for good, you can “unassign” his/her license in the “Manage Users” section of the Admin page. By unassigning a user’s license, you are revoking his/her access to the EarMaster software and app while retaining access to that user’s results and statistics.
  • A user has bought EarMaster with a permanent license (PC/Mac license with a serial number, or in-app purchase on Mac and iOS).
    The new user will receive an EarMaster Cloud login which will connect the software or app to your school account, but the access to the content will be granted by the user’s own license rather than your credits.
  • You want to limit your credit consumption temporarily by pausing the licenses of some of your users
    For example, you can unassign the license of all or some of your students during Summer break, but keep the teacher licenses active in order to prepare new Workbooks for the following Semester. To pause your full account for all users instead, please read the dedicated section further down.

EXTERNAL USERS

Students can subscribe for their own access to EarMaster via a monthly or yearly subscription. Such users are called External users in EarMaster Cloud, and are not consuming your credits. To invite students to subscribe to EarMaster Cloud and be automatically linked to your school roster, use the “Send subscription invites” button on your Admin dashboard.

External users will appear in the “Manage Users” section of the Admin website, but the access to the software will be paid and managed by each student in their own personal dashboards.

PAUSING YOUR CREDIT CONSUMPTION

If you need to pause your account temporarily, you can go to PREFERENCES and set your account to pause using the “Click to pause account” button. This will temporarily deactivate all user licenses in your account and pause the consumption of your credits.

You can use this feature if you want to save your credits at the end of a school year for example.